Frequently Asked Questions

Where can I check the status of the orders?

Once the order is placed, the details will be mailed on the provided email immediately. You will only be able to see the tracking details when the product is dispatched. It usually takes 2-3 days to dispatch the product and a you will receive a confirmation mail with the tracking details thereon. In case of any issue, feel free to reach out to our customer care at 1800-11-9090 or WhatsApp at +91 93126 91448

Where can I get the information related to a product in case if there is no customer reviews on it?

All kind of product specifications, details, ratings and customer reviews will be there on the product page on the respective portal. In case if there are no reviews on a product or the product is newly launched, do have a look at the Amkette Official Website/Amazon/Flipkart and Youtube Channel for it.

How to avail the warranty if there is no service centre near to my location?

You can find the list of all the available service centers on our website and in the product manual which you will get with the product. In case if there is no service center available at your location, you can courier the product to our registered Delhi head office.

For product-related query or if you want to know the detailed process of availing the warranty, do call us at our customer care at 1800-11-9090

How to cancel an order? Where and how will I receive the refund?

If you want to cancel the order, go to the orders section on the website and cancel the product from there. Once canceled, you will receive an email on your registered email address. Make sure to revert back on the mail so that the team can contact you for initiating the refund on the provided payment mode.

I want to know about the Evo Gamepad Pro 4 compatibility and settings. How to report any issue?

Evo gamepad 4 is compatible with all the Snapdragon, Kirin, and Exynos android devices. Currently, its is not compatible with Android Mediatek and iPhones.

For the details related to its settings and detailed guide for its usage, kindly refer to the following link-

https://test.amkette.com/products/evo-gamepad-pro-4-for-android-smartphones?

How to register the product?

You can register your product by visiting the following link-

https://test.amkette.com/pages/product-registration

I have just received the product, but it is not working or have some issues.

For product related query or if you want to raise a complaint regarding the newly received product, feel free to reach our customer care at 1800-11-9090.

How to make a bulk purchase of a particular product?

If you want to purchase the product in bulk, firstly add the product to the cart, increase the quantity to the required one and then simply place the order.

I am not able to track my order. Where can I get my tracking ID?

When you place an order, the tracking ID automatically gets live on the order details page when the product is dispatched usually in 2-3 days. In case if the tracking ID doesnโ€™t get live in the given time slab, you can reach our customer care to take an update for it.ย 

I want to purchase a spare part of the product. Where can I buy that?

Spare parts are not available for all of the products, but make sure to reach our customer care at 1800-11-9090 to confirm and get the proper guidance for the issue.

How can I return the product? What is the process and policy?

If you have purchased the product from Amkette website and want to return the product, Kindly fill the service request form the link provided as follows or reach our customer care at 1800-11-9090 as there is no option on the order page for requesting a return.

https://test.amkette.com/pages/service-form